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SHIPPING CANCELLATIONS AND RETURNS

Shipping:

Postage and packaging on orders under £150 will be charged as follows:

UK orders £5

EU Orders £10

Rest of the world £15

All orders over £150 will be shipped for free.

I will work to ensure that your order is dispatched as soon as possible, however, if you have not received  your models within 21, days please contact me using the contact me page details.

Cancellations

You can cancel your order at any time prior to dispatched notification.

Cancellations should be sent by using the contact contact me page details.

Returns

Should there be a problem with your order, please contact me to let me know what is wrong. If there are any missing/damaged components I can simply send out replacements to you. However, if you need to return anything, let me know, and send the package back to me for a refund within 14 days from the date of delivery.

Cromarty Forge 

238 Union Grove

Aberdeen

AB10 6SS

 

INFORMATION GATHERING AND PRIVACY POLICIES

The information that this site collects

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Why do we collect personal information?

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How information is collected

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.​

How do we store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How will we communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at john@cromartyforge.com or send us mail to: Cromarty Forge, 238 union grove, Aberdeen, AB10 6SS

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at john@cromartyforge.com or send us mail to: Cromarty Forge, 238 union grove, Aberdeen, AB10 6SS

 
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